Help & FAQs

Click “Get Access” in the navigation and complete the sign-up form. You will receive a confirmation email within a few minutes. If you don’t see it, check your spam folder.

Click “Sign In” in the navigation. Enter your email address and we will send you a one-click sign-in link — no password needed.

Sign in, go to your account page, and click “Manage subscription.” From there you can cancel at any time. Your access continues until the end of your current billing period.

Yes. After each payment a receipt is emailed to the address on your account. You can also download receipts from your account page. Annual members can request a single annual receipt for professional development records.

Yes — contact us and we will migrate your account and apply a prorated credit toward your annual plan.

The library currently contains over 139 video topics, organized across 14+ structural categories. New topics are published on an ongoing basis — all included in your membership.

All topic videos are hosted on Vimeo and streamed directly within the topic pages. No external app or download is required.

Video downloads are not currently available. Topics are accessible on any device with an internet connection. If offline access is important to you, let us know — we log all feature requests.

Yes. Each topic includes a full written transcript below the video, which members can read and reference alongside the recording.

New topics are added regularly throughout the year. All new content is automatically included in your membership at no extra charge.

First, try refreshing the page. If the problem persists, check that your browser is up to date and that your network allows Vimeo (some corporate or school networks block it). Contact us if it continues.

Load & Form works in all modern browsers: Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.

Yes — the site is fully responsive and works well on mobile and tablet devices. Topics play in the browser; no app required.

The content is focused on the structural systems knowledge needed for the Structural Systems (SS) division of the ARE 5.0, as well as structural content that appears in Building Design & Construction Systems (BDCS).

Yes. All content has been developed with ARE 5.0 in mind. Prof. Thaddeus leads ARE structures seminars nationally and keeps the library current with NCARB’s exam guidelines.

This library is an excellent complement to your ARE preparation — it builds the qualitative structural understanding the exam tests. We recommend combining it with practice vignettes and study guides for the full range of exam topics.